REFUND & CANCELLATION POLICY – UDAAN TRAVELS INDORE
At Udaan Travels Indore, we strive to provide reliable and hassle-free travel services. This Refund & Cancellation Policy outlines the terms and conditions regarding ticket cancellations, refunds, and related requests.
By booking a ticket with Udaan Travels Indore through phone calls, WhatsApp, or any other booking channel, you agree to the terms mentioned in this policy.
Passengers may request ticket cancellation by contacting Udaan Travels Indore through:
• Phone Call
• WhatsApp
• Direct Office Visit
Cancellation requests must be made before the scheduled departure time of the bus.
Refund eligibility depends on the timing of the cancellation and the policies of the respective bus operator.
Generally:
• Tickets cancelled before departure may be eligible for a partial or full refund.
• Cancellation charges may apply as per operator policies.
• Tickets cancelled after the bus departure time are generally non-refundable.
• Promotional, discounted, or special-fare tickets may be non-refundable.
Once a cancellation request is approved:
• Refunds will be processed within 5–10 business days.
• Refunds will be credited to the original payment method whenever possible.
• For cash bookings, refunds may be issued through cash, bank transfer, or another mutually agreed method.
Processing times may vary depending on banks, payment gateways, and service providers.
If a trip is cancelled by the bus operator due to operational, technical, weather-related, or other unforeseen reasons:
• Eligible passengers may receive a full refund of the ticket amount.
• Alternatively, passengers may be offered rescheduling options subject to availability.
Passengers who fail to board the bus at the scheduled boarding point and time may be considered a "No Show."
In such cases:
• No refund may be provided.
• Rescheduling may not be available.
Requests for changes to travel date, seat, passenger details, or route are subject to:
• Seat availability
• Operator approval
• Applicable charges
Additional fare differences may apply where necessary.
Refunds may not be available in the following cases:
• Failure to arrive at the boarding point on time.
• Incorrect passenger details provided during booking.
• Cancellation after the bus departure time.
• Non-refundable promotional or discounted tickets.
• Violations of travel policies or operator guidelines.
Udaan Travels Indore shall not be held responsible for delays, cancellations, or service interruptions caused by circumstances beyond reasonable control, including:
• Natural disasters
• Floods
• Storms
• Government restrictions
• Strikes
• Road closures
• Other unforeseen events
Refund decisions in such cases will be subject to the bus operator's policy.
Udaan Travels Indore reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on our website or made available upon request.
Udaan Travels Indore
For refund, cancellation, or booking-related assistance, please contact us:
Phone: 7400603365
WhatsApp: 7400603365
Email: banteechohan123@gmail.com
Address: Indore, Madhya Pradesh, India
Last Updated: June 2026
We provide reliable bus booking, route information, luggage services, parcel delivery and customer support to make every journey comfortable, safe and hassle-free.
