At Udaan Travels Indore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when booking tickets, contacting us through phone calls, WhatsApp, or using our services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
When you book a ticket or contact us, we may collect the following information:
Full Name
Mobile Number
Email Address (if provided)
Boarding and Destination Details
Travel Date and Time
Passenger Details
Payment Information
WhatsApp Communication Records
Call Records and Booking Notes (for service purposes)
The information collected is used for the following purposes:
Ticket booking and reservation confirmation
Sharing booking details via WhatsApp, SMS, or phone call
Providing customer support
Sending travel updates and schedule changes
Processing payments and refunds
Improving our services and customer experience
Complying with legal and regulatory requirements
Udaan Travels Indore accepts ticket booking requests through:
Phone Calls
Direct Office Visits
Information shared during these interactions may be recorded and stored for booking management, customer support, dispute resolution, and service improvement purposes.
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when necessary with:
Bus operators and travel partners
Payment service providers
Government authorities when legally required
Service providers assisting in booking and customer support
If you visit our website, basic technical information such as:
IP Address
Browser Type
Device Information
Website Usage Statistics
may be collected to improve website performance and user experience.
Cookies may be used to remember preferences and enhance functionality.
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Customer booking records may be stored securely in our systems for operational, accounting, legal, and customer support purposes.
We retain booking and communication records only for as long as necessary to:
Complete travel services
Resolve disputes
Meet legal obligations
Maintain business records
After the required retention period, information may be deleted or anonymized.
You may request to:
Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of information where legally permissible
To exercise these rights, please contact us using the details below.
Our services may include payment gateways, messaging platforms such as WhatsApp, and other third-party service providers. Their handling of information is governed by their respective privacy policies.
Udaan Travels Indore reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.
Udaan Travels Indore
For any questions regarding this Privacy Policy or your personal information, please contact us:
Phone: 7400603365
WhatsApp: 7400603365
Email: banteechohan123@gmail.com
Address: Indore, Madhya Pradesh, India
Last Updated: June 2026
We provide reliable bus booking, route information, luggage services, parcel delivery and customer support to make every journey comfortable, safe and hassle-free.
